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Last updated: 25 August 2026
 

Wombourne Roofing (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
 

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, or use our services.
 

1. Who We Are

Wombourne Roofing is a commercial and industrial roofing company operating in the UK.

For the purposes of UK data protection legislation, Wombourne Roofing is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details provided on our website.
 

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Your name

• Company or organisation name

• Email address

• Telephone number

• Property or site address

• Information about your roofing requirements

• Information provided when requesting a quotation or site survey

• Details contained in correspondence or enquiries

• Website usage information, including IP address and browser/device information

• Cookie and analytics information, where applicable

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
 

3. How We Collect Your Information

We may collect personal information when you:

• Complete a contact or enquiry form on our website

• Request a quotation or site survey

• Contact us by telephone, email or other means

• Enter into an agreement with us

• Communicate with us regarding our services

• Visit or use our website

• Agree to receive marketing communications from us
   

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests

• Prepare quotations and proposals

• Arrange site visits, surveys and appointments

• Provide and manage our roofing services

• Communicate with you about your project

• Process contracts and payments

• Maintain business and customer records

• Improve our website, services and customer experience

• Monitor website performance and usage

• Meet our legal and regulatory obligations

• Prevent fraud, misuse or other unlawful activity

• Send marketing communications where we have a lawful basis to do so

We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy unless we are legally required or permitted to do so.
 

5. Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to take steps at your request before entering into a contract

• It is necessary to perform a contract with you

• We have a legitimate business interest in operating and improving our business and services

• We have a legal or regulatory obligation to do so

• You have provided consent, where consent is required

Where we rely on consent, you have the right to withdraw that consent at any time.
 

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with trusted third parties who help us operate our business, such as:

• Website hosting and IT service providers

• Website analytics and technology providers

• Professional advisers

• Accountants or payment providers

• Contractors or suppliers involved in delivering your project

• Legal, regulatory or government authorities where required

Where appropriate, we require third-party service providers to protect your information and only process it for legitimate purposes.
 

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet contractual, legal, accounting or reporting requirements.

The appropriate retention period may vary depending on the type of information and our relationship with you.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
 

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that providing information online carries some level of risk.
 

9. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and, where applicable, support marketing activities.

Cookies may collect information such as your IP address, browser type, device information and how you interact with our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, through our website's cookie settings.
 

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
 

11. Your Data Protection Rights

Under UK data protection law, you may have rights including:

• The right to request access to the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain types of processing

• The right to request the transfer of certain information to another organisation

• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided on our website.
 

12. Marketing Communications

Where permitted by law, we may contact you about our services, offers or company updates.

You can ask us to stop sending marketing communications at any time by contacting us or, where applicable, using the unsubscribe option provided in the communication.

We will respect your request and update our records accordingly.
 

13. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any changes will be published on this page, with the “Last updated” date amended accordingly.
 

15. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

Wombourne Roofing

Email: wombourneroofing@gmail.com
Telephone: +44 7932775484
Address: 30 Woodford Way, Wombourne, Wolverhampton, WV5 8HD
 

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: ico.org.uk

The ICO provides information about data protection rights and how to make a complaint.